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FAQ - I am an employer

Edenred Card - Meals and Ticket Restaurant Tickets®
Edenred card - recreation
Edenred Benefits Premium

employer

Is it possible to deliver a shipment with tickets to a foreign address?

Yes, this possibility exists with us. In processing the application, it is necessary for the authorized person of the employer to send us a request to add a new delivery address to the system. When delivering abroad, it is not possible to place an order via the online system www.rychlaobjednavka.sk. For delivery abroad, a fee is charged according to the price of the order. We send packages abroad worth a maximum of 1000 EUR. If the employer delivers an order in a higher value, it will be divided into several shipments (each up to a maximum of 1 EUR) and the delivery fee will be charged for each separately.

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When and where are the ordered cards delivered?

We deliver the ordered cards to the employer's address (company headquarters, operation) within 10 working days from the crediting of the invoice to our account.

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Is the employer or employee requesting the PIN to be issued for the card?

Only the employer's employer can request the issuance of a PIN code for the employee's card. The application is accompanied by the employee's authorization for this act. We send the employer a renewal code, which the employee will use after calling the Edenred card info line - 02/52 62 77 77. To issue a forgotten PIN code, we recommend that the employee has a card number ready before calling.

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How is the commission charged? Does the employee pay for it?

The commission is charged to the "other services" account. The employee does not pay it.

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What is the most advantageous nominal value of the meal allowance?

The most advantageous nominal value is € 8,30. The employer can apply for a legally recognized basis a maximum value of € 4,57 in costs, which represents 55% of the value of the meal allowance.

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How to report a change in company data?

Can Ticket Restaurant® meal vouchers be exchanged if the employer transfers to another face value?

Exchange of meal tickets Ticket Restaurant® piece by piece is not possible because each ticket is tied to an invoice issued for the order. Meal vouchers must be returned by the employer as unused together with the form "Credit note - Request for return of meal vouchers", Which you will find stored on our website. Unused Ticket Restaurant® meal vouchers together with the credit note request must be sent directly to our company's headquarters.

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Since when are Ticket Restaurant® meal tickets valid for the next year available?

New issue of Ticket Restaurant meal tickets® is always on sale from October 1.

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What is the next step after returning unused Ticket Restaurant® meal tickets?

After returning unused Ticket Restaurant® meal vouchers from the old year, we will issue a credit note to the employer in the amount of the total nominal value of unused Ticket Restaurant® meal vouchers with a maturity of up to 30 calendar days. The funds will be credited to the client's account on the due date.

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Is it possible to return unused Ticket Restaurant® meal tickets?

What is the return period for Ticket Restaurant® meal vouchers from the old year?

Unused Ticket Restaurant meal tickets® the employer may return no later than 20 January of the year following their expiry.

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Self employed

Is it advantageous to buy Ticket Restaurant® meal tickets for a month or for the whole period until the end of the year?

We recommend considering the practical side of things and order Ticket Restaurant meal tickets® for several months in advance. This avoids the entrepreneur remembering late and purchasing Ticket Restaurant® meal tickets only after the beginning of the month, and thus will not be able to claim expenses for days when Ticket Restaurant® meal tickets were not available. It follows that it is appropriate buy Ticket Restaurant meal tickets® for a longer period, e.g. for 4 - 6 months.

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Is it possible to buy Ticket Restaurant® meal tickets back for the past period of time?

The most common mistake is that entrepreneurs buy Ticket Restaurant® tickets for the past period of time. In this case, however, it is clear that Ticket Restaurant® meal vouchers could not be used for meals in the previous period, as they were not available to the entrepreneur. This means that entrepreneurs can no longer reduce their tax base on Ticket Restaurant® meal tickets bought back.

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Is it possible to include meals in the cost for Saturday and Sunday?

A self-employed person / SZÄŒO may charge meals for both Saturdays and Sundays, but in such a case he is obliged to prove that he has actually worked the day on which he applies for meals.

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How is it necessary to prove the cost of meals?

The cost of meals can be self-employed / SZÄŒO prove also by invoice for purchase of meal tickets Ticket Restaurant®  or the Edenred meal card, which is the simplest method of administration. The advantage meal tickets Ticket restaurant® whether card Edenred  is that it is not necessary to document each cash register from a restaurant separately.

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What is the next step after returning unused Ticket Restaurant® meal tickets?

After returning unused Ticket Restaurant meal tickets® from the old year we will issue to the self-employed person / SZČO a credit note in the amount of the total nominal value of unused meal tickets Ticket Restaurant® with a maturity of up to 30 calendar days.

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What is the return period for Ticket Restaurant® meal vouchers from the old year?

Unused Ticket Restaurant meal tickets® the tradesman / SZČO may return no later than 20 January of the year following their expiry.

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Is it possible to return unused Ticket Restaurant® meal tickets?

Yes, based on application for a credit note filled in by a self-employed person / SZČO. Unused Ticket Restaurant® meal vouchers will be sent directly by the self-employed person / SZČO with a request for a credit note to the Bratislava headquarters.

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Where can I pay with the Edenred Card or Ticket Restaurant® meal tickets?

You can use the Edenred card, mobile card payments, meal vouchers and gift vouchers in our partner facilities, the list of which can be found in the section acceptance points.

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Does Edenred provide holiday vouchers?

Yes, we provide holiday vouchers in the form of an Edenred card, which serves as an electronic recreational voucher for a stay in Slovakia. It is a practical electronic form of contribution for the recreation of employees.

It is the only contactless chip card of its kind that meets the strictest security standards thanks to the Mastercard guarantee.

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In what form can the user pay with a Edenred card for recreation?

The Edenred card for recreation can be paid at all contractual partners Edenred in the territory of the Slovak Republic, in one of the following ways:

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What benefits does the Edenred recreation card bring to the employer?

Minimize the time and cost associated with recording invoices and documents from employees. With a contribution to the recreation via the Edenred card avoid increased administrative burdens.

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What does the intended use guarantee mean?

The Edenred recreation card guarantees the fulfillment of the condition of intended use in accordance with the applicable legislation. You do not have to check the documents, the employee will fill in pre-prepared by us online form Affidavit on the use of a holiday voucher.

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What is the Holidaymaker portal?

Portal Holidaymaker allows you to easily and quickly order a holiday allowance and then create a solemn declaration on the use of the Edenred card for payment for recreation.

Thanks to it, you always have a perfect overview of which employees are interested in the recreation allowance, in what amount and in which month, and subsequently, in accordance with the law, you also document the use of funds.

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What are the benefits of the Edenred recreation card for the employee?

Thanks to a subscription Edenred card for recreation  the employee pays for the stay directly with a recreation allowance, does not change his own finances and does not have to wait for reimbursement of costs from the employer.

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What is a personal Eden Myred online account?

With the Edenred card each employee gets access to their own My Edenred online account, thanks to which he will get an overview of his transactions performed with the Edenred card for recreation. It activates the card in its online account, displays the PIN code, finds out the current balance on the card, searches for acceptance points in the vicinity or blocks the card in case of loss or theft.

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What should I do if I want to provide holiday vouchers to my employees through Edenred?

  1. Sign a contract with Edenred (contact us on tel .: 02/5070 7223 or via e-mail: telesales-sk@edenred.com).
  2. Order Edenred cards.
  3. Send employees access to the Holidaymaker portal, through which they will ask you to contribute to the Edenred recreation card.
  4. Order a credit recharge for Edenred cards.
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Where can I find the Edenred card order form?

When will my employees be able to use the cards?

The card can be used by your employees after the credit is applied to the card and after it activation itself. The card can be activated by the employee after creating a personal account.  You can also activate the card by phone at 02/5262 7777 by selecting the "CARD ACTIVATION" option. To do this, he will need his card number (the 16-digit number on the back of the card) and an activation 6-digit code, which he will find at the bottom of the cover letter with which the card was delivered to him.

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Will my employees know how to use the Edenred card correctly for recreation?

Together with the card, we send a letter to the employee, where he will find all the necessary information regarding the correct and correct use of the Edenred card for recreation.

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How many times a year can my employee top up the Edenred recreation allowance?

The value of the holiday voucher up to the amount of 500 € / year can be distributed by the user several times at his own discretion throughout the year. An employer who opts for the Edenred recreation card will be provided free of charge with a tool for reporting employee interest in credit, the so-called Portal Holidaymaker.

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What benefits do I get with Edenred Benefits Premium?

Thanks to Edenred Benefits Premium you get an e-shop with benefits for every employee in a clear and intuitive user environment that is in line with your corporate design. In addition, as a company, you will reduce the costs of the overall administration of company benefits thanks to a clear online system.

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What benefits are in Edenred Benefits Premium?

We provide users with a wide network of benefit suppliers. We include only verified suppliers from the field of travel, culture, sports, education, experiences, gifts, beauty, health and relaxation in the partner network.

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What are the options for drawing benefits in Edenred Benefits Premium?

Benefit contributions can be drawn via e-Ticket electronic vouchers®, meal tickets Ticket Restaurant®, Edenred Vouchers Gifts and Edenred Vouchers Services, through the payment gateway in partner e-shops or by payment with the Edenred card for meals, benefits or recreation.

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What should I do if I want Edenred Benefits Premium for our company?

All you have to do is contact us on the phone number 02/50 707 232 or by e-mail at cafeteria-sk@edenred.com.

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Can I have Edenred Benefits Premium in a corporate design?

You can personalize the appearance of the web application not only with the company logo, but also, for example, with company colors of the buttons or the cover image on the home page.

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What if the administrator or employees have a problem?

If necessary, we are available to you and your employees from Monday to Friday from 8.00 to 16.00. on the telephone number 02/5070 7232 or by e-mail cafeteria-sk@edenred.com.

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What are the advantages of your system in terms of communication with employees? It allows the system e.g. to send bulk automatic emails at various events or occasions?

The Edenred Benefits Premium platform it can be used as an effective tool of internal communication. Edenred Benefits Premium enables interactive personalized communication via e-mail or SMS. The employer can use the system of so-called EVENT MESSAGES (in the event of a certain event, a communication activity takes place) or GROUP MESSAGES (used to communicate promotional or information activities for a selected group of members).

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Is it possible to provide an offer or a discount for some benefits?

Together with our partners, we continuously try to organize various events and discounts for the employees of our customers. We inform you about all such possibilities.

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What benefits will I receive from the system?

It is possible to generate any reports from the system according to the individual needs of each company. These include, for example, reports on the use of benefits for a certain period, an overview of the use of defined groups of benefits, employees, cost centers, etc. Output reports and statistics will also depend on what data will be recorded for individual employees in the system. Part of the monthly statement is also a detailed overview of which employee drew what benefit, in what value, for which provider, from which cost center, etc.

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Who will manage the entire system (eg update the list of employees in the system, assign points, make changes, add benefits, etc.)?

System settings and data are managed through the client portal by the client's administrator with the support of Edenred Slovakia.

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What happens to benefit contributions that the employee does not use up?

It depends on the client's decision. We offer clients two options. The first is that employees must exhaust their contributions by the end of the calendar year, otherwise they will be forfeited. The second option is that contributions to the account do not have a time limit, so employees can use them up at any time.

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How often can I award points to my employees?

Points can be assigned to employees as often as needed - either individually to a specific employee or to several employees at once.

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Is it possible to provide different benefits to different employees according to the organizational structure? Can I differentiate between them and assign them different allowances or different types of benefits?

It is possible to provide different contributions and different benefits to different groups of employees. It means that employees will see in their account only those benefits to which they are entitled.

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