After creating a personal online account in My Edenred activate the card. After logging in to your account, click on "MANAGE MY CARDS AND WALLETS" and click on "ACTIVATE CARD". Your card will be active at that moment and you can start using it right away. If you have already created your personal online account in My Edenred to the previous card or to any other contactless card from Edenred:
If you give an employer card renewed or given you another new card from Edenred, the card will be automatically assigned to your personal online account in the My Edenred customer zone. It needs to be activated in your personal online account My Edenred. After logging in to your account, click on "MANAGE MY CARDS AND WALLETS" and then click on "ACTIVATE CARD".
If you have changed employers and have another card from a new employer, you need to create a new personal online account in the customer zone My Edenred with a new LOGIN NAME. You'll need an email address that you haven't used in any online Edenred account before.
An unactivated card cannot be used. For more information on how to activate your card, see "Card activation".
Your personal you create an online account in the customer zone My Edenred in the User section after clicking on "create account". Enter when creating card serial number (from the back of your card) and activation codewhich you will find at the bottom the cover letter with which the card was delivered to you. If you have already created your personal online account, such as the Edenred recreation card, you do not need to recreate it for catering. The Ticket Restaurant® wallet will be automatically assigned to you your personal online account My Edenred.
The activation code is located in the lower right corner of the cover letter with which the card was delivered to you. If you have lost your cover letter, please contact our customer service at tel. No. 02/5070 7333.
If you give a card restored the same employer, the card will be assigned automatically to your personal online account in the My Edenred customer zone. You need to activate it in your personal online account. After logging in to your personal online account, click on "MANAGE MY CARDS AND WALLETS" and click on "ACTIVATE CARD".
If you have changed employers and have another card from a new employer, you need to create a new personal online account in the customer zone My Edenred with a new LOGIN NAME. You'll need an email address that you haven't used in any online Edenred account before.
If you wish to use the same e-mail address, you will need to change the e-mail address you used in the online account for the previous card to another. You will then be able to use the original email address to create a new account.
You can check your balance at Edenred at any time Edenred mobile application or in his personal online account My Edenred or on the telephone number 02/52 62 7777 according to the instructions of the payphone. It is necessary to prepare a PIN code for the card and a 16-digit number on the back of the Edenred card.
thanks Edenred mobile application you have your personal online account at your fingertips. You will find in it available balance on the card, an overview of your transactions, an offer of nearby restaurants, exclusive offers from partners, a PIN code that you can change. If the card is lost or stolen in the application, the card will be blocked immediately, thereby immediately avoiding the risk that someone could misuse your card. Download the free app at App Store a Google Play.
To the Edenred mobile application you log in using the credentials you used to creating a personal account in the My Edenred customer zone. The login name is the e-mail address and password you will use with the one you entered during registration. If you do not remember your password, you can reset it via the "Forgot your password?" Option.
Yes, it is possible. If you give a card restored by the same employer, will be automatically assigned to you to the Edenred mobile application.
If you have changed employers and have another card from a new employer, you need to create a new personal online account in the My Edenred customer zone with a new LOGIN NAME.
You'll need an email address that you haven't used in any online Edenred account before.
Then log in to the Edenred mobile application by new credentials that you used to create a new one personal account in the My Edenred customer zone.
If you want to use the same e-mail address, you need to change the e-mail address in the previous online account to another one, and then it will be possible to use the original e-mail to create a new account.
Your PIN code you view in the Edenred mobile application or in your personal My Edenred online account. Na PIN code display in your personal My Edenred online account go to the "Manage my cards and wallets" section and click "View PIN" to view the code". Then follow the instructions to verify your card. You enter the password to log in to your online account and the CVC2 code from the back of the card. The CVC2 code is a three-digit code on the back of the card. The PIN code is then displayed number by number several times in succession.
You have a new PIN code for the new cardwhich you view in your personal My Edenred online account or v Edenred mobile application.
A predefined PIN code is possible change for free at any ATM, which supports this service. They are ATMs, e.g. Tatra bank, VÚB, ČSOB, UniCredit Bank... It is also possible to change the PIN code v Edenred mobile application.
If you enter an incorrect PIN code 3 times in a row during payment, the card will be temporarily blocked. It will automatically unlock after 24 hours and can be used again.
As soon as the Edenred card is activated, you can start using it in our extensive acceptance network. You will find a list of establishments in your personal online account My Edenred, through Edenred mobile application or on our website under Acceptance points.
Every operation that belongs to our acceptance network has at the front door sticker labeled Ticket Restaurant®.
In the case of mobile payments via Apple Pay you need to register an activated Edenred card in the Apple Wallet mobile app. For more information on how to proceed, see www.edenred.sk/apple-pay/.
For payments via Google PayTM you need to register an activated Edenred card in the Google Pay mobile applicationTM. For more information on how to proceed, see www.edenred.sk/lp/google-pay/.
For payments via SMS it is necessary to register an already activated Edenred card for mobile payments on www.edenred.sk/smsplatby.
In the case of mobile payments via Apple Pay you need to uninstall the original Edenred card from the application first and then re-register a new, already activated card in the application.
For payments via Google PayTM you need to uninstall the original Edenred card from the application first and then re-register a new, already activated card in the application.
For payments via SMS is necessary first on the original card Edenred cancel mobile payment option a then register a new, already activated card for payments via SMS. You can cancel and register the card again at www.edenred.sk/smsplatby.
Minimum value of one payment via the Edenred contactless meal card or via mobile payment via Apple Pay, Google Pay or via SMS is at the height of 0,01 €.
Maximum value of payments via the Edenred meal card or via mobile payment via Apple Pay, Google Pay or via SMS is in the amount of €150/day. The maximum value of one contactless payment without entering a PIN (applies only to contactless cards) is € 50. For contactless payment over 50 € it is necessary to enter the PIN code.
Yes. The difference in price can be paid in cash.
It could have happened that
Payment via POS terminal or Payment gateway
In case of incorrectly made or duplicate payment via POS terminal or Payment gateway (payment gateway is a direct payment through the merchant's website):
1) Contact our customer service by e-mail at informacie-sk@edenred.sk.
2) Enter the 10-digit serial number of your card listed on the back of the message, enclose a copy of the cash register block from the store where you made the payment, and proof from the POS terminal that the transaction was rejected.
3) Our staff will verify and confirm whether the payment has actually been made. We will confirm the payment by e-mail to the executed payment and enclose an overview of transactions from your card as a document for the merchant.
4) Then contact the merchant from whom you made the payment and submit a confirmation.
5) The merchant is obliged to perform an action at the POS terminal (cancellation of payment - return of payment) and ensure the return of the claimed amount back to your Edenred card.
6) The merchant is obliged to return the financial amount only to the Edenred card from which the payment was made.
Payment via mobile phone via SMS
In case of incorrectly made or duplicate payment via mobile via SMS the same procedure applies as for payment by Edenred card.
Yes, the merchant may ask you to present proof of identity before accepting payment via the Edenred card, for security reasons. It may also prompt you to sign a receipt to compare the specimen signature on the back of the card. If you refuse to present proof of identity, sign a receipt or the signature on the confirmation does not match the signature pattern on your Edenred card, the merchant is entitled to retain the Edenred card and then hand over Ticket Service, sro without undue delay.
If you lose or be stolen from the Edenred card or if you think it has been used without your knowledge, it needs to be blocked.
In case you have created your personal online account My Edenred, You can block the card in the "Manage my cards and wallets" section by clicking "Permanently block card".
The card can also be blocked via mobile Edenred application.
Please note that this block is final and you will need to be issued a new card Edenred. Therefore, inform your employer immediately if the card is blocked.
If you have not yet created an Internet account or do not remember your card number, ask your employer to contact Ticket Service, sro, ask for the card to be blocked and subsequently for the issuance of your new Edenred card.
The validity of your card is indicated on the back (valid thru) in the format month / year of validity. The card is valid until the last calendar day in the month of the year stated on the card. Before the card expires, your employer, in cooperation with Ticket Service, sro, will ensure its automatic exchange.
From the point of view of security, it is necessary to physically destroy the original card. All you have to do is cut it into two or three parts and then throw it in the plastic trash.
Funds credited by 30 September must be spent by the end of the calendar year (always by 31 December) and funds credited after 01 October are valid until 31 December of the following calendar year.
From September 1, 2024, the value of the employer's meal allowance must be at least €6,23 (75% of €8,30)/working day.
During holidays, PN, an obstacle at work lasting more than 4 hours and a holiday, the employer gives a meal allowance only if it is enshrined in a collective agreement or internal directive. Otherwise, it is an expense beyond the scope of the Labor Code; for the purposes of the Income Tax Act, such an expense cannot be considered a tax expense for the employer and represents a taxable income for the employee.
Only your employer can request to top up your Edenred card. Also, information on the status of the credit top-up order can only be provided to your employer.
The Edenred card cannot be used to withdraw cash at an ATM, nor can the available balance on the card be exchanged for cash.
For security reasons, only the first 10 digits are listed on the card, while you see the entire 12-digit number in your online account. Therefore, it may appear to be a different card number.
You can activate the Edenred card on the telephone number 02/5262 7777 by entering option 1, then you need to enter the 16-digit number on the back of the card and the activation code. You must wait for the call to end, as the machine will send you the PIN code for the Edenred card at the end of the call.
From September 1, 2024, the value of the meal voucher must be at least €6,23 (75% of €8,30).
Ticket Restaurant® meal tickets can be paid for in a wide acceptance network. You will find a list of establishments in the section of acceptance placesa.
Every operation that belongs to our acceptance network has a sticker with Ticket Restaurant on the front door®.
Yes. The difference in price can be paid in cash.
For absence from work during the holiday period, obstacles at work lasting more than 4 hours, PN and public holidays, the employer gives meal vouchers only if it is enshrined in a collective agreement or internal directive. Otherwise, it is an expense beyond the scope of the Labor Code; for the purposes of the Income Tax Act, such an expense cannot be considered a tax expense for the employer and represents a taxable income for the employee.
Meal tickets are valuable with a number of security features to increase their safety. Vouchers valid for a given year are issued from 1 October of the previous calendar year a are valid until 31 December of the given calendar year. The vouchers are therefore always valid for only 12 months. We therefore recommend that you spend them on an ongoing basis. Unused vouchers can only be returned by your employerwhich provided them to you at any time during their period of validity, but no later than 20 January of the year following their expiry.
After creating a personal online account in My Edenred activate the card. After logging in to your account, click on "MANAGE MY CARDS AND WALLETS" and click on "ACTIVATE CARD". Your card will be active at that moment and you can start using it right away. If you have already created your personal online account in My Edenred to the previous card or to any other contactless card from Edenred:
If you give an employer card renewed or given you another new card from Edenred, the card will be automatically assigned to your personal online account in the My Edenred customer zone. It needs to be activated in your personal online account My Edenred. After logging in to your account, click on "MANAGE MY CARDS AND WALLETS" and then click on "ACTIVATE CARD".
If you have changed employers and have another card from a new employer, you need to create a new personal online account in the customer zone My Edenred with a new LOGIN NAME. You'll need an email address that you haven't used in any online Edenred account before.
An unactivated card cannot be used. For more information on how to activate your card, see "Card Activation".
Your personal you create an online account in the customer zone My Edenred in the User section after clicking Create Account. Enter when creating card serial number (from the back of your card) and activation codewhich you will find at the bottom the cover letter with which the card was delivered to you.
If you have already created it your personal online account for example, to the Edenred boarding card, it is not necessary to recreate it for recreation. The new wallet will be automatically associated with your personal My Edenred online account.
The activation code is located in the lower right corner of the cover letter with which the card was delivered to you. If you have lost your cover letter, please contact our customer service at tel. No. 02/5070 7333.
If you give a card restored the same employer, the card will be assigned automatically to your personal online account in the My Edenred customer zone. You need to activate it in your personal online account. After logging in to your personal online account, click on "MANAGE MY CARDS AND WALLETS" and click on "ACTIVATE CARD".
If you have changed employers and have another card from a new employer, you need to create a new personal online account in the customer zone My Edenred with a new LOGIN NAME. You'll need an email address that you haven't used in any online Edenred account before.
If you wish to use the same e-mail address, you will need to change the e-mail address you used in the online account for the previous card to another. You will then be able to use the original email address to create a new account.
Before using for the first time, make sure that your card is activated by your personal online account My Edenred, or if you have not set up an account, check with your employer.
You can check your balance at any time in your personal online account My Edenred or v Edenred mobile application.
You can check your balance at any time in your personal online account My Edenred, through Edenred mobile application or on the telephone number 02/52 62 7777 according to the instructions of the payphone. It is necessary to prepare a PIN code for the card and a 16-digit number on the back of the Edenred card.
You have a new PIN code for the new cardwhich you view in your personal My Edenred online account or v Edenred mobile application.
A predefined PIN code is possible change for free at any ATM, which supports this service. They are ATMs, e.g. Tatra bank, VÚB, ČSOB, UniCredit Bank... It is also possible to change the PIN code in Edenred mobile application.
If you enter an incorrect PIN code 3 times in a row during payment, the card will be temporarily blocked. It will automatically unlock after 24 hours and can be used again.
As soon as the Edenred card is activated, you can start using it in our extensive acceptance network. You will find a list of establishments in your personal My Edenred online account, in the Edenred mobile application, our website in the section Acceptance points or on www.edenred.sk/prevadzky.
Every operation that belongs to our acceptance network has a sticker labeled Edenred Holiday on the front door.
For payments via SMS you need to register your Edenred card for mobile payments at www.edenred.sk/smsplatby.
For payments via SMS is necessary first on the original card Edenred cancel mobile payment option a then register a new, already activated card for payments via SMS. You can cancel and register the card again at www.edenred.sk/smsplatby.
Minimum value of one payment via the Edenred card for recreation or via mobile payment via SMS is in the amount of 0,01 €.
Maximum value of payments via the Edenred card for recreation or via mobile payment via SMS is in the amount of 500 €/day.
Yes. The difference in price can be paid in cash.
It could happen that:
No, you do not have to hand over your invoice for the stay to the employer after the end of the recreation. After the end of the recreation, you are obliged to make a declaration of the use of the holiday voucher. You can make a declaration by filling out a simple form via www.edenred.sk/prehlasenie or directly in the Edenred application.
You can make a declaration by filling out a simple form via www.edenred.sk/prehlasenie or directly in the Edenred application.
The employee is obliged to hand over after the recreation paid for by the holiday voucher the employer a solemn declaration on the use of the holiday voucher. If he fails to do so, the employer is entitled to deduct from his salary the entire value of the advance provided to him for recreation.
If you cancel your recreation, contact the merchant from whom you ordered the recreation. The merchant cancels the payment and returns it to the Edenred card from which the payment was made. However, the merchant has the right to charge a cancellation fee according to the contract you have concluded with him for the stay. This cancellation fee will then be deducted in full from your salary by your employer.
Payment via POS terminal or Payment gateway
In case of incorrectly made or duplicate payment via POS terminal or Payment gateway (payment gateway is a direct payment via the merchant's website):
1) Contact our customer service by e-mail at informacie-sk@edenred.sk.
2) Enter the 10-digit serial number of your card listed on the back of the message, attach a copy of the cash register block from the store where you made the payment, and proof from the POS terminal that the transaction was rejected.
3) Our staff will verify and confirm whether the payment has actually been made. We will confirm the payment by e-mail to the executed payment and enclose an overview of transactions from your card as a document for the merchant.
4) Then contact the merchant from whom you made the payment and submit a confirmation.
5) The merchant is obliged to perform an action at the POS terminal (cancellation of payment - return of payment) and ensure the return of the claimed amount back to your Edenred card.
6) The Merchant is obliged to return the financial amount only to the Edenred card to the Holiday wallet from which the payment was made.
Payment via mobile phone via SMS
In the case of an incorrectly executed or duplicate payment via mobile phone via SMS, the same procedure applies as for payment by Edenred card.
Yes, the merchant may ask you to present proof of identity before accepting payment with the Edenred card for recreation, for security reasons. It may also prompt you to sign a receipt to compare the specimen signature you have on the back of the card. If you refuse to present proof of identity, sign a receipt or the signature on the confirmation does not match the signature pattern on your Edenred card, the merchant is entitled to retain the Edenred card and then hand over Ticket Service, sro without undue delay.
If your Edenred card is lost or stolen or you think it has been used without your knowledge, it needs to be blocked.
In case you have created your personal online account My Edenred, You can block the card in the "Manage my cards and wallets" section by clicking "Permanently block card".
The card can also be blocked via mobile Edenred application.
Please note that this block is final and you will need to be issued a new card Edenred. Therefore, inform your employer immediately if the card is blocked.
If you have not yet created an Internet account or do not remember your card number, ask your employer to contact Ticket Service, sro, ask for the card to be blocked and subsequently for the issuance of your new Edenred card.
The validity of your card is indicated on the front (valid thru) in the format month / year of validity. The card is valid until the last calendar day in the month of the year stated on the card. Before the card expires, your employer, in cooperation with Ticket Service, sro, will ensure its automatic exchange.
From the point of view of security, it is necessary to physically destroy the original card. All you have to do is cut it into two or three parts and then throw it in the plastic trash.
Until the end of the calendar year (always by 31 December) in which the funds were credited to your card.
Only your employer can request to top up your Edenred recreation card.
The Edenred card cannot be used to withdraw cash at an ATM, nor can the available balance on the card be exchanged for cash.
For security reasons, only the first 10 digits are listed on the card, while you see the entire 12-digit number in your online account. Therefore, it may appear to be a different card number.
thanks Edenred mobile application you have your personal online account at your fingertips. You will find in it available balance on the card, an overview of your transactions, exclusive offers from partners, a PIN code that you can change. If the card is lost or stolen in the application, the card will be blocked immediately, thereby immediately avoiding the risk that someone could misuse your card. Download the free app at App Store a Google Play.
To the Edenred mobile application you log in using the credentials you used to creating a personal account in the My Edenred customer zone. The login name is the e-mail address and password you will use with the one you entered during registration. If you do not remember your password, you can reset it via the "Forgot your password?" Option.
If you give a card Issued the same employer, will be automatically assigned to you to the Edenred mobile application. Of Edenred mobile application you log in using the credentials you used to create personal account in the My Edenred customer zone.
Yes, it is possible. If you give a card restored by the same employer, will be automatically assigned to you to the Edenred mobile application.
If you have changed employers and have another card from a new employer, you need to create a new personal online account in the My Edenred customer zone with a new LOGIN NAME. You'll need an email address that you haven't used in any online Edenred account before.
Then log in to the MyEdenred mobile application by new credentials that you used to create a new one personal account in the My Edenred customer zone.
If you want to use the same e-mail address, you need to change the e-mail address in the previous online account to another one, and then it will be possible to use the original e-mail to create a new account.
You can activate your Edenred card for payments via Apple Pay and Google PayTM.
You can change your password after logging in to Edenred Benefits Premium in the section "Edit profile". After confirming the new password, click the button "Save Changes", you must log in with a new password when logging in to Edenred Benefits Premium.
You will change the email address on your profile Edenred Benefits Premium in the "Edit profile" section.
Click on the link on the login page for Edenred Benefits Premium "Forgot your password?" Follow the instructions. It is important that you are in the box "E-mail" they always provided the e-mail address that you have listed in your profile in Edenred Benefits Premium.
The delivery address can be changed in your Edenred Benefits Premium profile in part "Edit profile".
You can find all operations from Edenred Benefits Premium only after logging in to your Edenred Benefits Premium personal account.
You choose different search criteria in the search engine. The more you refine your search, the more accurate the results will be and the shorter the list. In the search engine, you can search for traffic by keyword, e.g. fitness, pool, vacation, and addresses. Always enter your keyword and address in the fields listed at the top of the page. You can add a category (education, travel, sports and culture) and a specific payment type to your search. You can find these filters on the page on the left.
For each operation, the payment options he accepts are always listed. You will always find the payment options in detail after clicking on the operation.
You can choose a payment method by clicking on the image of one of the payment options. You put it in the basket and order it binding. After receiving the e-Ticket® or vouchers, you can pay for the service or goods selected by you at the selected facility.
E-Ticket® represents an electronic type of gift ticket and is one of the fastest ways to draw a benefit. E-Ticket® contains a 6-digit code and is valid for 7 months from ordering. The e-Ticket® gift card is non-transferable. You can pay with an e-Ticket® only in the selected store where you ordered the voucher. Before paying for the service or goods, inform the employees of the operation about the payment via e-Ticket®. The partner verifies the payment via the Internet. If the expenditure is higher than the value indicated on the e-Ticket®, you can pay the remaining amount according to the payment options of the given establishment (cash, payment card).
In the list of results, you select one operation in which you want to apply e-Ticket®. Then click on "Show detail". Before the end of the order, find out the exact price of the service or goods you want to buy from the selected provider. Then select the e-Ticket® image at the bottom of the provider detail, click on the image and enter the found price in the field "Value". Then add to the cart and end the order by clicking on the button "Binding order". After completing the order, the e-Ticket® code will be displayed, which you must use to prove yourself in the selected operation. Information about the operation and code of the e-Ticket® will also be sent to your e-mail.
After the expiration date, the validity of the e-Ticket® cannot be extended. The e-Ticket® voucher is valid for 7 months from the date of ordering. The specific date by which you will be able to redeem your e-Ticket® can be found on the Edenred Benefits Premium page in the section "Order History". You will see the order details by clicking on "Detail of e-Ticket® order". The validity date is stated directly on the e-Ticket®.
The e-Ticket® ticket can only be used once, so order an e-Ticket® for each service separately.
After completing the order, you will receive the e-Ticket® code to the e-mail address you have entered in your Edenred Benefits Premium account. You can view the code at any time in the details of a specific order in your cafeteria in the section "Order history ".
In Edenred Benefits Premium, you order either leisure activities or payment instruments to pay for services and activities in the field of travel, sports and culture, experiences and gifts, education, beauty, health and relaxation. You order the service or goods through direct payment in the e-shop. You pay for goods or services in the e-shop directly with your Edenred Benefits Premium funds. You can also choose from other payment options and order, for example, vouchers or e-Ticket®. With vouchers and e-Ticket®, you pay directly in the store.
Make sure your purchase isn't left in the cart. To complete the order, it is important to go through all the steps of the order. After saving your purchase to your cart, click the button to continue to your purchase summary page "Keep on going". If prompted, fill out and check your shipping address. Continue until the order is completed. Click on "Binding order". You can check the correct processing of the order in the Movements section of the account. If points were deducted, the order was successful.
This is a method of direct payment with funds from Edenred Benefits Premium in the selected partner e-shop. When paying in the partner e-shop, you choose payment with Edenred Benefits Premium (or cafeteria) points as the type of payment, then you will be redirected to the Edenred Benefits Premium login page and pay for the service or product by clicking on the button "To pay". The price of your order will be deducted from your Edenred Benefits Premium account.
The actual order of the coupon, its delivery, as well as the provision of service or delivery of goods on the basis of the coupon is managed according to the General Terms and Conditions of the portal. Zlavadna.sk By placing an order for a discount coupon and paying its price through the Edenred Benefits Premium system, the user expresses his consent to the aforementioned. When delivering e-vouchers, Edenred Slovakia acts on behalf of and on behalf of the partner e-shop www.zlavadna.sk.
All vouchers are valid until December 31 of the respective year. The new issue has been in circulation since October 1, and it is also possible to pay with vouchers. The validity of vouchers is indicated on the voucher.