You will bring the vouchers to us in person on weekdays from 8:00 a.m. to 12:00 p.m., hand them in together with the completed list, and they will then be refunded to your bank account according to the agreed contractual terms.
Submit meal vouchers at any METRO wholesaler and have the money credited to your Metro card. You can redeem vouchers at the partner service counter. The service only applies to the redemption of Ticket Restaurant® vouchers.
Just give us the vouchers Submit by post (worth up to 500 €) or courier service (over 500 €) as a security certificate to the address of Ticket Service, sro. Order the courier service with a delivery date to our address on a working day between 8:00 a.m. and 12:00 p.m. We will transfer the vouchers to your bank account. classic or accelerated transfer according to your request.
Redemption without waiting
Fold and walk service
Hand over the vouchers at the company headquarters on weekdays from 8:00 a.m. to 12:00 p.m. on the 3rd floor in a sealed envelope together with the completed list. Wait for the employee to confirm the list.
We will then open the envelope with the used vouchers in front of the camera system and, if necessary, we will contact you by phone.
The vouchers will be processed and subsequently repaid to your bank account according to the agreed contractual conditions.
Repayment of completed transactions with the Edenred card for meals, benefits or recreation
Payments are reimbursed automatically based on their validation. By the 15th day of each month, we will issue you a tax document for e-Tickets® that you validated in the previous month.
SMS payments are reimbursed once a week always retrospectively in seven calendar days on the basis of the invoice issued to your bank account.
Check that the vouchers are not damaged or otherwise invalidated. Damaged vouchers may result in late payment or non-redemption of vouchers.
In case you send for overpayment more types of vouchers in one package (e.g. Ticket Restaurant® also Edenred vouchers Gifts and Services), divide them so that they do not mix during transport.
Always enclose with redemption vouchers list with partner code, i.e. contract number (we accept original and photocopies).
vouchers nepodleplep ani do not sew.
Pack the vouchers properly and secure them against unintentional movement.
vouchers of the same type you don't have to sort by face value.
