FAQ - I'm a businessman

Redemption tickets can be submitted together with completed list:

• By post to the address of the Ticket Service registered office as a security certificate, because in case of loss, the shipment is insured for the full value. If the tickets are sent only by registered mail, the post office will pay out about € 3,98 in case of loss.
• Courier service to Ticket Service.
• In METRO wholesale centers (Ticket Restaurant meal vouchers only^®).

Stamping the tickets is in the partner's own interest. It is basically a matter of its protection in the event of theft or loss of a consignment, because stamped tickets can no longer be used. Tickets can only be marked on the back, where the value and barcode are not given.

The reference is a numerical data (eg number of the plant, invoice, etc.). It is used for those partners who have more than one establishment under one contract, so that they can distinguish from which establishment the tickets have been reimbursed. This information is displayed to the partner on the financial settlement (invoice).

Tickets are reimbursed:
• by bank transfer (possibility of accelerated transfer).

Envelope ticketing manufacturing technology requires that each envelope contain, in addition to meal vouchers, a single ticket with information about the contents of the envelope. This ticket is the first in the envelope, has no face value and is not used for payment. It will not be accepted in Ticket Service for redemption either.

All tickets contain at least 7 security features that secure them against counterfeiting.

All tickets issued by Ticket Service are valid until 31 December of the respective calendar year indicated on them. We accept them for payment by January 20 of the following year.

No it's not. The legislation of the Slovak Republic in this area is regulated so that the monetization of tickets is not possible. This legal provision must be observed by each acceptance partner.

• • payment by Edenred card for meals is valid only in the Slovak Republic, exclusively in the partner network of acceptance points Edenred
  • for amounts higher than 50 €, it is necessary to use the PIN code even for a contactless card
  • maximum transaction value per day: 150 €
  • transactions for goods or services are reimbursed to the partner within 4 working days by Mastercard
  • the financial statement is made once a month, it is sent exclusively electronically and its payment by the partner is necessary on the basis of the stated maturity

Contact us on tel. number 02/50707324 or by e-mail to partneri-sk@edenred.com. After agreeing on the cooperation, we will immediately deliver to you:

• an agreement on mutual cooperation in accepting Edenred products
• partner code that simplifies our mutual communication
• stickers with a logo to mark your operations
• designs of vouchers and cards and their basic security features

Edenred Benefits Premium is a web application that is used by employers to manage the benefit system. through Edenred Benefits Premium within the set limit, the employee / user chooses the benefits that are of the greatest value to him.

E-Ticket® is an electronic type of gift card and is one of the fastest ways to draw a benefit Edenred Benefits Premium. E-Ticket® contains a 6-digit code and is valid for 7 months from ordering. E-Ticket® is non-transferable. Payment with the e-Ticket® can only be made in the selected establishment where the user ordered the e-Ticket®.

On the page www.partner.edenredbenefit.sk Enter your login details that you received in the welcome email: Email and Password. For each operation, its own login data is generated.

After logging in correctly to partner portal all you have to do is enter your partner code, which you received in the welcome e-mail, and the alphanumeric code of the e-Ticket®.

Contact us on our HOTLINE from 8:00 to 16:00 on the telephone number 02/50 70 7232 or by e-mail cafeteria-sk@edenred.com.

All performed validations of e-Tickets® are available on the partner portal www.partner.edenredbenefit.sk.

If the payment is higher than the value stated on the e-Ticket®, the customer can pay the remaining amount according to the payment options in your operation (cash, payment card).

Yes, an internet connection is required due to the validation of the e-Ticket® via the partner portal www.partner.edenredbenefit.sk.

Very simple. All you have to do is contact us at 02/5070 7234 or by e-mail partners-sk@edenred.com.