Payment via POS terminal or Payment gateway
In case of incorrectly made or duplicate payment via POS terminal or Payment gateway (payment gateway is a direct payment through the merchant's website):
1) Contact our customer service by email at information-sk@edenred.com.
2) Enter the 10-digit serial number of your card listed on the back of the message, enclose a copy of the cash register block from the store where you made the payment, and proof from the POS terminal that the transaction was rejected.
3) Our staff will verify and confirm whether the payment has actually been made. We will confirm the payment by e-mail to the executed payment and enclose an overview of transactions from your card as a document for the merchant.
4) Then contact the merchant from whom you made the payment and submit a confirmation.
5) The merchant is obliged to perform an action at the POS terminal (cancellation of payment - return of payment) and ensure the return of the claimed amount back to your Edenred card.
6) The merchant is obliged to return the financial amount only to the Edenred card from which the payment was made.
Payment via mobile phone via SMS
In case of incorrectly made or duplicate payment via mobile via SMS the same procedure applies as for payment by Edenred card.
