Frequently Asked Questions
From employers
Is it possible to return unused vouchers?
Yes, upon the request for credit, completed by the employer. Unused vouchers when applying for a credit will be forwarded by the employer (or authorized person) personally at the offices of Edenred Slovakia, s.r.o., or sent directly to headquarters in Bratislava.
What is the period of vouchers recovery from the old year?
Unused vouchers may be returned by the employer not later than January 20 the following year, after their expiration.
What is the next procedure after the return of unused vouchers?
Upon return of unused vouchers from the previous year we issue the credit of the total nominal value of unused vouchers payable to employer within 30 calendar days.
From when are Ticket Restaurant® vouchers valid for another year available?
New Ticket Restaurant® vouchers are on sale from October 1st.
Could Vouchers be exchanged when employer is changing their nominal value?
Exchange vouchers for voucher is not possible because each voucher is tied to an invoice. Vouchers must be returned by the employer as unearned.
How to notify a change of data?
By submitting a notice of change of information by fax, email or post to headquarters in Bratislava.
What is the most advantageous nominal value of catering vouchers?
The most advantageous nominal value is € 3.80. It can be applied legally by employer by the maximum value of € 2.09 in costs, representing 55% of the value of the vouchers.
How is the commission charged? Is it paid by the employee?
The commission is charged to expenses account for "other services". An employee does not pay it.
